keyboard_arrow_downGeneral Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

keyboard_arrow_downDelivery Countries

Items offered on our website are only available for delivery to addresses in the following countries:

Any shipments outside of Europe are not available at this time.

keyboard_arrow_downDelivery Time

Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day means Monday to Friday, except holidays. If possible we also ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.

keyboard_arrow_downShipping Costs

Shipping costs are based on the weight of your order, delivery method, and country. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

keyboard_arrow_downDamaged Items in Transport

If there is any damage to the packaging on delivery, contact your postal service immediately. The postal service is responsible for any damages done while the package was in their care.

keyboard_arrow_downQuestions

If you have any questions about the delivery and shipment or your order, please contact us at info@forpetsandpeople.com or through our Social Media messenger services on Facebook, Twitter or Instagram.

keyboard_arrow_downRight to withdrawal

As explained in the General Terms & Conditions on our website, the customer has a right to withdrawal. This right can be executed by filling in a Withdrawal form within 14 working days.

The form can be downloaded here: Order Withdrawal Form