Returns

As explained in the General Terms & Conditions on our website, the customer has a right to withdrawal. This right can be executed by filling in a Withdrawal form within 14 working days after the order was made.

The form can be downloaded here: Order Withdrawal Form

Shipping costs for exchanging or returning products are for the buyer.

NOTE: By no means send your order back before we have agreed to your return or exchange request!

Exchange

You have the right to exchange your order in the following situations:

1. The product is broken inside it's packaging upon arrival.
2. The size of your product isn't right for your pet.
3. You want a different color product.

NOTE: Make sure that the product you are sending back is compleet, clean and in it's original packaging. If necessary we can ask for additional information such as pictures of the damaged product or packaging. We do reserve the right to not accept your exchange request.

Shipping costs for exchanging or returning products are for the buyer.

NOTE: By no means send your order back before we have agreed to your return or exchange request!